Cyber attacks are no laughing matter, and they appear to be occurring more frequently and with more impact on enterprises. Consider CryptoLocker, a ransomware virus that effectively shuts down your business by encrypting data and keeping it captive until you pay the promised ransom. Worse, the WannaCry virus encrypts your data and then spreads it over…
If you don’t have a website or haven’t updated it in a while, it’s a good idea to evaluate your current business goals and see if you need to make any adjustments or do more in the online realm with your website. A website is now an essential component of every organization. It should be…
What is SPS Cloud Solutions, and how does it work? It’s an event that combines in-person and virtual aspects all in one place. SPS events, like other virtual events, can be hosted on the Zoom Events or Webinar platforms, but they can also involve in-person presenters and attendance. If you’re holding a business hybrid event,…
IP Telephony: A Complete Overview IP telephony refers to any phone system that sends and receives voice data over the internet. Unlike traditional telephones—which use landlines to transmit analogue signals—IP phones connect via a router and modem to transfer voice digitally. The first publicly available IP phone arrived in 1995. But due to high costs…
Is Your Organization Prepared for Cyber Threats? Cyber attacks are rising worldwide, and organizations of every size—including non-profits—are now at risk. While most large corporations have solid cyber security plans, many smaller businesses and non-profit organizations still lack essential protections. This lack of preparedness can be costly. Today, many government bodies and donors require proof…
Not every business has the budget or need for a full-time internal IT team.For small and medium-sized companies, the smartest solution is to partner with a Managed Service Provider (MSP) that offers technical support with secure remote access. With remote access, IT professionals can troubleshoot problems and manage your systems without being physically present. This…
In today’s digital era, every business—small, medium, or large—needs a well-designed website.Your website is your digital face, and it shapes the first impression a customer forms about your brand. If your website is attractive, professional, and user-friendly, visitors are more likely to stay, explore, and convert into customers.If it looks outdated or confusing, they will…
When building your brand’s online presence, first impressions matter.Your website is often the very first interaction a potential customer has with your business.Even if you hire the best developers or designers, you still play a crucial role in how your website communicates, engages, and converts visitors into customers. However, many businesses make simple mistakes that…
Building an in-house, multi-channel contact centre is a huge investment. It demands infrastructure, technology, trained support teams, and constant upgrades. For many businesses — especially growing ones — this becomes expensive and difficult to manage internally. That’s why more organisations are now outsourcing their call centre operations to specialised service providers. Outsourcing not only reduces…
Many companies outsource customer support to call centres to save time, improve efficiency, and allow internal teams to focus on core business tasks. Call centre services provide trained operators who manage incoming calls based on your scripts, guidelines, and communication standards.Beyond answering calls, call centres also handle: To reduce expenses, some businesses choose call centres…
